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Contact Center Specialist ( Major Accounts)
Category: Customer Service and Call Center
SERVES CONTACT CENTER CUSTOMERS by answering telephone calls, emails and faxes; obtaining and verifying customer information; entering order and customer information; confirming pricing; explaining products and services; answering questions; troubleshooting equipment issues, managing customer orders, and communication. Maintain and enhance working knowledge of all appropriate products for troubleshooting customer inquiries. Key Duties and Responsibilities Welcomes contact center customers by answering
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Product Support Specialist III
Category: Information Technology
This position is responsible for the hardware technical support of Brother home/office Color & Mono Laser products by providing assistance to Authorized Service Providers, major accounts, vendors, customer service, the consumer and any future technical programs not limited to web-based support, quality symptoms and solutions, email and telephone based support. Secondary provide a strong supportive role to the product team through accurate and timely quality issue identification, technical
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